Wayzn Support Agent

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Recent activity by Wayzn Support Agent Recent activity Votes
  • Connected Devices: Alexa

    WARNING: OPENING AND CLOSING DOORS REMOTELY CAN BE DANGEROUS. THE SAFEST WAY TO USE WAYZN WHEN AWAY FROM HOME IS TO FIRST CHECK THE AREA WITH A CAMERA BEFORE MANUALLY OPERATING WAYZN. AUTOMATION IS...

  • Motion Detection

      Contents: What is motion detection, and how does it work? Configuring the motion detection settings Enabling and disabling the auto-open feature (aka open upon motion)         ___________________...

  • Issues with general operation

      Door reopens and tries closing multiple times Getting the Obstruction Door Ajar message Rod doesn't move when opening/closing but I hear the motor Troubleshooting steps  ____________________   ...

  • Will Wayzn Smart Pet Door work for me?

    Will Wayzn Smart Pet Door work with my door? Can I install Wayzn Smart Pet Door myself? How does Wayzn Smart Pet Door work? How is Wayzn Smart Pet Door powered? How does Wayzn Smart Pet Door prote...

  • Scheduling

    Schedule active days and times for motion detection and connected devices The schedule feature controls when your Wayzn Smart Pet Door's Open upon motion feature and Connected devices such as Alexa...

  • Other device settings (open time, opening width, device button)

      Contents: Time to remain open Inches to open Operate with button         ______________________________________   Time to remain open The Time to remain open setting lets you control how long the...

  • Wayzn Smart Pet Door purchase and return process

      What is included with my purchase? What countries do you ship to? How much is shipping? How is VAT/GST handled for Canada? What is your refund policy? Can I exchange a used Wayzn for a different...

  • Hinge is stuck in the disengaged position

    Hinge is stuck in the disengaged position If your Wayzn gets physically stuck in the upright disengaged position it may be that the hinge locking mechanism just needs a little lubrication.  With a ...

  • Setup Issues

    Wayzn app finds Bluetooth but fails to continue to next step Wayzn app isn't finding my WiFi Wayzn app fails to complete the Checking Connection step   Wayzn app finds Bluetooth but fails to cont...

  • Wayzn Smart Pet Door product specifications & safety

    Where is it made? What colors does it come in? What size sliding doors does it work with? What about external screen doors? What care and cleaning is required? How durable is it? Is Wayzn Smart Pe...