Wayzn Smart Pet Door purchase and return process

• What is included with my purchase?
• What countries do you ship to?
• How much is shipping?
• How is VAT/GST handled for Canada?
• What is your refund policy?
• Can I exchange a used Wayzn for a different size?
• What is the warranty on the product
• How do I check my order status?

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What is included with my purchase?

The following is included with your Wayzn Smart Pet Door purchase:

• Wayzn Smart Pet Door device
• Frame adapter
• Door adapter
• Set of rod adapters
• Adhesive tape and wood screws
• Power adapter
• Quick start instructions
• Wayzn mobile app for iPhone or Android
• Ongoing functionality and updates
• Ongoing customer support

What countries do you ship to?

As of today, we support shipments to the US only.

How much is shipping?

Shipping rates vary based on items in your cart and your shipping location.

How is VAT/GST handled for Canada?

In the event we ship to Canada, the customer is responsible for VAT/GST.

What is your refund policy?

Please see our Returns and Warranty page.

Can I exchange a used Wayzn for a different size?

Yes, we offer a way to do it for a fee here.

What is the warranty on the product?

Please see our Returns and Warranty page.

How do I check my order status?

We will provide periodic email updates and you will receive a survey as we finalize orders and shipping information.