Door reopens and tries to close multiple times
If Wayzn for Doors detects an obstruction near or in the doorway while closing it will stop closing and reopen, then make two additional attempts to close. If it can't successfully close the door on the third attempt it will leave the door open and notify you in the app that the door is ajar.
Wayzn for Doors has two types of obstruction detection:
- Thermal - It uses a thermal sensor to detect living objects inside the house near the doorway. This feature, called Obstruction Detection in the app, is enabled by default and strongly recommended.
- Touch - It can also detect if the door encounters unusual resistance. This is a mandatory safety feature that can not be adjusted or disabled by the user.
What to do if getting the "Obstruction - Door Ajar" message
If you are getting the "Obstruction - Door Ajar" message in the app while the door is attempting to close, this can be caused by one of the following:
1. If you have Obstruction Detection enabled and there is a source of heat (person, pet, or other) in view of the thermal sensor it will prevent the door from closing. To solve this issue be sure to keep the area by the door clear while the door is closing.
2. If Wayzn for Doors determines that is taking more force than expected to close the door it will stop. To solve this issue be sure your door track is clean and free of debris, and your door is in good working order. If the issue persists, navigate in the app to the device page, access the menu, select Settings and choose Reset Calibration.
If the issue persists please contact firstname.lastname@example.org to allow our technical support to capture logging for your specific door to help identify any issues.